Frequently Asked Questinos
Where are your frames made?
Every one of our display frames is handmade by our in-house team in the UK. We craft each piece with precision, ensuring collectors receive a product built with care, consistency, and expert craftsmanship.
Can I request a variation of one of your standard listings?
Yes — small adjustments to our existing designs are usually possible. If you need a different layout, colour, or configuration, just get in touch and we’ll confirm whether the changes can be made.
Do you accept fully custom orders?
We do. Whether you want a frame built to fit a rare collectible, a bespoke layout, or a unique concept, we can create a made-to-order display tailored to your exact needs.
What materials are your frames made from?
Our frames are made using high-quality woods, premium acrylic, precision-cut mounts, and durable backing materials. Every component is chosen for longevity and visual appeal.
Do your frames offer UV protection? How is this achieved?
Yes — our fronts include UV-protective acrylic that helps reduce fading and discolouration over time. We source certified UV-resistant materials and inspect each piece during production to ensure proper protection.
How long does it take for my order to be made and dispatched?
Production time typically ranges from a few days to one week, depending on order volume. If you need a rush order, contact us — we’ll always do our best to help.
Will my frames match across multiple orders?
We use consistent materials and production methods to ensure uniform appearance and sizing. If you want frames to match exactly, we recommend ordering together, but repeat orders remain highly consistent.
How long does it take for my order to be made and dispatched?
Shipping costs vary depending on size, weight, and destination. You can view your exact delivery cost during checkout before confirming your order.
What are your delivery charges?
Production time typically ranges from a few days to one week, depending on order volume. If you need a rush order, contact us — we’ll always do our best to help.
Do you ship worldwide? Will I have to pay duty or taxes?
We ship internationally. Orders outside the UK may be subject to import duty or customs charges depending on your country’s rules. These fees are set by your local authority and are not included in your order total.
Can I collect my order if I’m local?
Yes, local collection can be arranged. Contact us to schedule a collection time before placing your order.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options shown at checkout.
Are you VAT registered?
If applicable, our VAT details will be displayed on your invoice at checkout. If you require VAT information for business purchases, feel free to ask.
What is your returns policy?
If your item arrives damaged or incorrect, contact us within 14 days for a replacement or refund. Custom-made items may have limitations on returns, but we will always work to resolve any issues.
Can I resell your products or use your brand name?
You may resell genuine TCG Framing products, but the use of our brand name must be accurate and not misleading. For wholesale or authorised reseller status, please contact us.
Do you have a showroom?
We currently operate as an online studio and do not have a public showroom. However, we’re always happy to provide photos, details, or guidance to help you choose the right frame.
